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TR-2016-62 APPT LORI STICKLES HOUSING AUTH. ■ 1� - - �vsl,�� --- -- - __ �� TR 2016.62 A RESOLUTION CONFIRMING THE APPOINTMENT OF LORI STICKLES, 85 ANVIL STREET,FEEDING HILLS, MA TO THE AGAWAM HOUSING AUTHORITY FOR AN UNEXPIRED TERM EXPIRING THE SECOND MONDAY IN JANUARY 2017 WHEREAS,a vacancy exists on the Agawam Housing Authority;and WHEREAS,the Mayor has appointed Lori Stickles,85 Anvil Street,Feeding Hills,MA to the Agawam Housing Authority for an unexpired term expiring on the second Monday in January 2017;and NOW THEREFORE, THE AGAWAM TOWN COUNCIL hereby resolves to confirm the appointment of Lori Stickles, 85 Anvil Street, Feeding Hills, MA to the Agawam Housing Authority for an unexpired term expiring on the second Monday In January 2017. DATED THIS DAY OF 2016. PER ORDER OF THE G WAM TOWN COUNCIL Ja s cichetti, President,Agawam Town Council , CC --Th CAV- APPROYED AS TO FORM AN LEGALITY /;w CC - Patrick Toney, Solicitor MAYORAL ACTION Received this /0*-----dayof +V W 44, � 2016 from Council Clerk. Signed by Council President this q4,7,— day of 1 Vt' tr ,2016. APPROVAL OF LEGI LATION By the powers vested in me pursuant to Article 3, Section 3-6 of the Agawam Charter, as ded, I h by approve the passage of the above legislation on this day of V 2016. Richard A. Cohen, Mayor DISAPPROVAL OF LEGISLATION By the powers vested in me pursuant to Article 3, Section 3-6 of the Agawam Charter,as amended, I hereby veto the passage of the above legislation on this day of . , 2016 for the following reason(s): Richard A. Cohen, Mayor RETURN OF LEGISLATI N TO CO CIL CLERK Returned to Council Clerk this lD#- day of ,2016. Lori Stickles 85 Anvil Street _ V Feeding Hills MA 01030 - ^� 413-250-4869 lodstickles@yahoo.com September 13, 2016 Mayor Richard A. Cohen Agawam City Hail 36 Main Street Agawam MA 01001 Dear Mayor Cohen: I am writing to ask you to consider me for a seat on the Agawam Housing Authority Board of Commissioners. I feel I have the required skills and experience to take on that role. I was employed at United Bank for 28 years and have managed a diverse set of complex financial situations in many areas of the Bank. I also serve as the Treasurer for both the West of the River Chamber of Commerce and West of the River Family Center. With my experience and leadership skills I believe I would well serve the Board of Commissioners. I have attached my resume for your review. I would appreciate the opportunity to serve on this Board. I look forward to hearing from you. Sincerely, v Lori A ickles 1 1 LORI A. STICKLES loristickles@yahoo.com Cell: 413-2504869 loristickles@linkedin Home: 413-789-1277 SUMMARY 1 am a dedicated banking professional with extensive experience overseeing the operation of a branch office, demonstrating exceptional customer service,extending credit to individuals through a variety of loan types,able to work independently while adhering to bank policies and procedures. Core competencies include: Superior Customer Service Branch Staff Supervision Employee Relations/Team Building Business Development Staff Recruitment Marketing and Promotions PROFESSIONAL EXPERIENCE: UNITED BANK,806 Suffield St,Agawam,MA Assistant Vice President,Personal Banking Ofioer,Relationship Manager ZOOM-2016 Responsibilities: In these positions, )managed 6 to 10 employees. Under my guidance,i ensured that we consistently provided superior customer service to both internal and external customers,demonstrated effective knowledge and management of bank policies and procedures relating to security,branch internal control, operations,BSA requirements as well as ensuring the maintenance of the facility. As managers,we had responsibility in the area of human resource management and staff development.We actively pursued business development opportunities so as to build and maintain a strong,loyal customer base in both deposits and loans. We also were responsible for the day to day opening and closing of the branch,ordering cash,maintaining branch cash limits,along with all audit and security functions. We were involved with branch strategic planning,budget analysis and sales goal achievement. We performed and managed referrals to other departments including mortgage originators,commercial lenders as well investment services. We were expected to maintain strong civic connections including various board memberships and activity. • Opened the new Agawam branch in April 2008; achieved our expected annual deposit growth of$6 million by the end of one month—ending the year with deposit totals of over$17 million • Assisted with staff training on two different bank operating systems: Insight and Jack Henry • Created and trained a bank-wide Customer Service Standards program • Participated on various special teams during the recent merger of United Bank and Rockville Bank • Invited to assist on special customer retention team when United's Sprungfield area lending team moved to another financial institution • Received numerous customer compliments,both verbally and in writing,of outstanding personal and branch customer service • Maintained strong customer loyalty during bank mergers Marketing Assistant&Sakes Coordinator,95 Elm Street,West Springfield,MA 1992—2001 • Participated in the development of the Personal Banking Branch Model • Assisted in product development • Collaborated with various departments when creating and developing all collateral materials and disclosures • Responsible for branch network merchandising • Coordinated the planning of business functions,open houses and employee events EDUCATION High School Diploma from Commerce High School—Springfield MA Center for Financial Training—General Financial Services Diploma along with certificates in Credit Analysis, Financial Services and Lending ASSOCIATIONS,TRAI GNG.CQMM SKILLS West of the River Chamber of Commerce—Treasurer West of the River Family Center-Treasurer Cohen Brown Sales and Service Training Bank operating systems:Insight(through Connecticut on Line Computer Center);Jack Henry;Argo Microsoft Office Notary Public TR-2016-62 A RESOLUTION CONFIRMING THE APPOINTMENT OF LORI STICKLES, 85 ANVIL STREET, FEEDING HILLS, MA TO THE AGAWAM HOUSING AUTHORITY FOR AN UNEXPIRED TERM EXPIRING THE SECOND MONDAY IN JANUARY 2017 WHEREAS,a vacancy exists on the Agawam Housing Authority; and WHEREAS,the Mayor has appointed Lori Stickies,85 Anvil Street,Feeding Hills,MA to the Agawam Housing Authority for an unexpired term expiring on the second Monday in January 2017; and NOW THEREFORE, THE AGAWAM TOWN COUNCIL hereby resolves to confirm the appointment of Lori Stickles, 85 Anvil Street, Feeding Hills, MA to the Agawam Housing Authority for an unexpired term expiring on the second Monday in January 2017. DATED THIS DAY OF 2016. PER ORDER OF THE AGAWAM TOWN COUNCIL James Cichetti, President, Agawam Town Council APPROVED AS TO FORM AND LEGALITY 110;W Patrick Toney, Solicitor s. Lori Stickles 85 Anvil Street Feeding Hills MA 01030 413-250-4869 loristickles@yahoo.com September 13, 2016 Mayor Richard A. Cohen Agawam City Hall 36 Main Street Agawam MA 01001 Dear Mayor Cohen: I am writing to ask you to consider me for a seat on the Agawam Housing Authority Board of Commissioners. I feel I have the required skills and experience to take on that role. I was employed at United Bank for 28 years and have managed a diverse set of complex financial situations in many areas of the Bank. l also serve as the Treasurer for both the West of the River Chamber of Commerce and West of the River Family Center. With my experience and leadership skills I believe I would well serve the Board of Commissioners. have attached my resume for your review. I would appreciate the opportunity to serve on this Board. I look forward to hearing from you. Sincerely, Lori A S ickles LORI A. STICKLES loristickles@yahoo.com Cell: 413-250-4869 loristickles@linkedin Home: 413-789-1277 SUMMARY I am a dedicated banking professional with extensive experience overseeing the operation of a branch office, demonstrating exceptional customer service, extending credit to individuals through a variety of loan types,able to work independently while adhering to bank policies and procedures. Core competencies include: Superior Customer Service Branch Staff Supervision Employee Relations/Team Building Business Development Staff Recruitment Marketing and Promotions PROFESSIONAL. EXPERIENCE: UNITED BANK, 806 Suffield St, Agawam, MA Assistant Vice President,Personal Banking Officer,Relationship Manager 2001 -2016 Responsibilities: In these positions, I managed 6 to 10 employees. Under my guidance, I ensured that we consistently provided superior customer service to both internal and external customers,demonstrated effective knowledge and management of bank policies and procedures relating to security, branch internal control, operations, BSA requirements as well as ensuring the maintenance of the facility. As managers,we had responsibility in the area of human resource management and staff development. We actively pursued business development opportunities so as to build and maintain a strong, loyal customer base in both deposits and loans. We also were responsible for the day to day opening and closing of the branch,ordering cash, maintaining branch cash limits,along with all audit and security functions. We were involved with branch strategic planning,budget analysis and sales goal achievement. We performed and managed referrals to other departments including mortgage originators, commercial lenders as well investment services. We were expected to maintain strong civic connections including various board memberships and activity. • Opened the new Agawam branch in April 2008; achieved our expected annual deposit growth of$6 million by the end of one month—ending the year with deposit totals of over$l 7 million • Assisted with staff training on two different bank operating systems: Insight and Jack Henry • Created and trained a bank-wide Customer Service Standards program • Participated on various special teams during the recent merger of United Bank and Rockville Bank • Invited to assist on special customer retention team when United's Springfield area lending team moved to another financial institution • Received numerous customer compliments,both verbally and in writing, of outstanding personal and branch customer service • Maintained strong customer loyalty during bank mergers Marketing Assistant& Sales Coordinator,95 Elm Street,West Springfield,MA 1992—2001 • Participated in the development of the Personal Banking Branch Model • Assisted in product development • Collaborated with various departments when creating and developing all collateral materials and disclosures • Responsible for branch network merchandising • Coordinated the planning of business functions, open houses and employee events EDUCATION High School Diploma from Commerce High School—Springfield MA Center for Financial Training—General Financial Services Diploma along with certificates in Credit Analysis, Financial Services and Lending ASSOCIATIONS,TRAINING,COMPUTER SIQLLS West of the River Chamber of Commerce—Treasurer West of the River Family Center-Treasurer Cohen Brown Sales and Service Training Bank operating systems: Insight(through Connecticut on Line Computer Center); Jack Henry; Argo Microsoft Office Notary Public